All Is Well Holistic Spa Gift Card Program Terms and Conditions

Your purchase or use of an All Is Well Holistic Spa Gift Card or Gift Certificate (collectively “Gift Cards”) indicates your acceptance of these Terms and Conditions:

1. Usage & Redemption: The Gift Card must be presented at the time of redemption. It can be used exclusively at All Is Well Holistic Spa for any available services or products. It cannot be used as gratuity or combined with any other offer or discount.
2. Non-Cash Redemption: Gift Cards are not redeemable for cash or credit, except as required by applicable law. Unused value remains on the card and cannot be redeemed for cash.
3. Non-Refundable: Gift Cards are final sale and non-refundable.
4. Promotional Gift Cards: Promotional Gift Cards cannot be combined with any other offer or discount. They may have specific expiration dates, activation periods, and other restrictions outlined in their accompanying materials. Full value must be used in one visit.
5. Debit/Credit Card Limitations: This is not a debit/credit card and does not carry any implied warranties.
6. Security: All Is Well Holistic Spa is not responsible for lost, stolen, or damaged cards or unauthorized cards use. Please keep your Gift Cards secure.
7. Additional Payment: If the value of the Gift Card is less than the total purchase amount, an additional payment method will be required for the balance.
8. Expiration Date: Promotional Gift Cards expire one year after purchase unless otherwise noted. The amount paid expiration is based on state law.
9. Change of Terms: All Is Well Holistic Spa reserves the right to change these Gift Card Terms and Conditions at any time without prior notice.
10. Service Duration: Service durations listed on gift cards include time for preparation, consultation, and post-service dressing.

By purchasing, using, or accepting an All Is Well Holistic Spa Gift Card, you agree to these terms and conditions.

Reservation: (832) 913-8186
Website: www.alliswellspa.com
© All Is Well Massage & Spa LLC

Reward Points Terms and Conditions

All Is Well Holistic Spa Rewards Program Terms and Conditions

1. Introduction
   The All Is Well Holistic Spa Rewards Program (“Program”) is designed to enhance your experience by rewarding you for your loyalty. Through this Program, you can earn points for services, referrals, gift card purchases, and more. All members are automatically enrolled in the Program upon joining our Wellness Program, and your participation indicates acceptance of these Terms and Conditions. If you wish to opt out of the Program, please inform the spa. However, we encourage you to take advantage of this opportunity for maximum benefits.
2. Eligibility
   To be eligible for the Program, you must:

• Be an active member of the All Is Well Wellness Program.
• Be at least 18 years of age.
• Reside in Texas, United States.

Members whose Wellness Program memberships are suspended or terminated are ineligible to earn or redeem Rewards Points. Points will expire if membership is terminated or if no account activity occurs for over a year. Points cannot be transferred, assigned, or redeemed for cash.

3. Earning Rewards Points
   After joining the Wellness Program, members automatically earn Rewards Points (“Points”) as follows:

• Membership Enrollment: Earn 500 Points when joining the Wellness Program.
• Services and Purchases: Earn 5 Points per dollar spent on services, products, gift cards, upgrades, and monthly membership fees.
• Referral Bonus: Earn 1,000 Points for each friend referred who completes their first service.
• Booking Online or Pre-Booking: Earn 50 Points for scheduling a monthly appointment online and pre-booking the next appointment.

All Is Well Holistic Spa reserves the right to modify the point structure or available services without liability. Members can monitor their Rewards Points balance by logging into their member account.

4. Redeeming Rewards Points
   Points can be redeemed for the following services at participating spa locations:

• 60-Minute Hot Stone Massage or Rejuvenating Facial: 9,000 Points
• 60-Minute Massage or Signature Facial: 7,000 Points

Only one reward can be redeemed per visit.

5. Refunds & Returns
   If an eligible purchase is refunded, the corresponding Rewards Points will be rescinded.
6. Reward Conditions
   Rewards may be subject to taxes based on federal, state, and local laws. Members are responsible for any associated tax obligations. Points and rewards are solely the liability of the All Is Well Holistic Spa that issued them.
7. Termination & Changes
   All Is Well Holistic Spa reserves the right to modify or terminate the Program, including these Terms and Conditions, at any time without notice. Membership may be terminated for a breach of these Terms and Conditions or actions inconsistent with the Program’s intent.
8. Governing Law
   These Terms and Conditions are governed by the laws of the state where All Is Well Holistic Spa operates. Members consent to exclusive jurisdiction and venue for disputes arising out of the Program in courts located within that state.

All Is Well Holistic Spa Membership Terms and Conditions

1. Membership Benefits: Active members receive a package of massage or signature facial services each month, varying in length from one to two hours based on the membership package chosen.
2. Additional Services: Members may purchase an unlimited number of additional massage and facial services for themselves at discounted rates.
3. Service Rollover: Unused services can be rolled over to the next month. Upon termination of membership, accumulated services expire 90 days after cancellation.
4. Retail Discounts: Members receive a 10% discount on retail products.
5. Gift Card and Guest Privileges: Members can purchase unlimited gift cards and bring an unlimited number of guests at member rates, limited to two discounted services per guest every six months.
6. Nationwide Acceptance: Membership privileges and prepaid services are available at all All Is Well locations.
7. Rewards Program: Members participate in our rewards program and can earn services and discounts. Details are available in the rewards program section.
8. Membership Freeze Option:
   • Memberships may be frozen for one to three months.
   • Memberships can only be frozen twice within 12 months, with a minimum 30-day gap between freezers.
   • A freeze fee may apply.
   • Members can redeem accumulated services during a freeze but cannot access other membership benefits.
9. Membership Eligibility:
   • One EFT payment is required for freezing eligibility.
   • Freezing is at the spa’s discretion, based on circumstances.
   • Up to six service credits can be transferred per year.
10. Non-Transferable and Non-Refundable: Memberships are non-transferable and non-refundable.
11. Member Information: Members must notify the spa of any changes to their contact or payment information.
12. Guest Conduct: Guests must adhere to spa rules and regulations. The spa reserves the right to refuse or discontinue services.
13. Policy Changes: The spa reserves the right to modify policies and pricing with reasonable notice.
14. Appointment Cancellation: A 24-hour advance notice is required for cancellations, or a fee of 50% of the scheduled service will apply.
15. Liability: The spa is not responsible for lost or stolen property.
16. Age Requirements:

• Children under 12 are not allowed in the spa.
• Clients under 18 need written consent from a parent or guardian to receive services.
• Children 15 and under require a parent or guardian to remain in the treatment room during the service.
• Teens aged 13 and older can receive a Teen Facial.

Please contact us with any questions or clarifications regarding these terms.

All is Well Holistic Spa – Cookie Policy

What is a Cookie? A cookie is a small data file transmitted from a website and stored on your device by your web browser during your visit. Cookies enable websites to effectively keep track of your browsing activities, such as clicking certain buttons, logging in, or remembering which pages you have visited. They can also store information you have previously entered, like names, company details, email addresses, and phone numbers. (Source: Wikipedia)

How We Use Cookies at All is Well Holistic Spa: At All is Well Holistic Spa, we use cookies to enhance your experience on our website by keeping track of your preferences and tailoring our content to meet your needs. These cookies help us improve our services, understand your preferences better, and provide you with a seamless browsing experience.

Disabling Cookies: While cookies aim to improve your browsing experience, we understand that some users prefer to control which types of cookies are stored. You can modify your browser settings to accept all cookies, be notified when cookies are set, or reject all cookies altogether. Please note that rejecting all cookies may affect the usability of our website.

To learn more about managing cookies and deleting them, please visit AboutCookies.org

Policy on Non-Discrimination and Gender Identity

At All Is Well Holistic Spa, we believe in treating all employees with dignity and respect, ensuring a workplace free from discrimination. We do not tolerate discrimination based on race, color, religion, sex (including gender identity or pregnancy), national origin, disability, political affiliation, marital status, age, sexual orientation, or membership in any organization. Once an employee has started working full-time in the gender that aligns with their identity, regardless of whether it is male, female, or non-binary, they will be represented accordingly to clients for scheduling and appointment purposes.

All Is Well Holistic Spa – Customer Bill of Rights

Thank you for choosing All Is Well Holistic Spa for your beauty and wellness needs. Your trust is invaluable to us, and we are dedicated to ensuring you receive a safe, professional, relaxing, and rejuvenating experience that empowers your beauty and wellness.

Our Code of Ethics

At All Is Well Holistic Spa, we prioritize customer safety while upholding the highest professional standards. Our service providers are fully licensed, undergo rigorous training, and follow a strict Code of Ethics to provide you with an environment of trust and relaxation.

Service Provider Conduct: Our Code of Ethics

All Is Well service providers are trained to uphold the highest ethical standards. They will abide by the following Code of Ethics to:

• Commitment to Quality: Provide the highest quality holistic massage therapy and skincare services to those seeking professional care.

• Adherence to Scope of Practice: Conduct all business and professional activities within their scope of practice and in line with legal and regulatory requirements.

• Individual Worth and Inclusion: Acknowledge each client’s inherent worth and individuality, refraining from discriminatory or prejudicial behavior with clients and colleagues.

• Confidentiality: Recognize the confidential nature of the professional relationship with clients, respecting each client’s right to privacy within legal constraints.

• Professional Image: Uphold the highest standards of professionalism by projecting a professional image.

• Self-Assessment and Excellence: Demonstrate professional excellence through self-assessment of strengths and limitations, and through continued education and training.

• Responsibility to Clients: Accept the responsibility to do no harm to the physical, mental, and emotional well-being of clients, associates, and themselves.

• Conversation Boundaries: Refrain from conversations of a personal or sexual nature, including comments or criticism about a client’s body, lifestyle, or relationship status.

• Proper Draping Procedures: Provide proper draping procedures for all clients, avoiding exposure of private areas.

• Appropriate Boundaries: Ensure that their own breasts or genitals do not come into contact with a client’s body, avoiding brushing up against or leaning into any part of the client’s body.

• No Sexual Conduct: Refrain from engaging in any sexual conduct or activities involving clients, including refraining from massaging or touching private areas like the breasts and genitalia.

• Professional Relationships: Refrain from pursuing personal or sexual relationships with clients or members.

Your Responsibilities

• Punctuality: If you are late for your appointment, we will do our best to accommodate you, but your service time may be adjusted if no other slots are available.

• Ethical Conduct: Our therapists are trained to terminate services immediately if inappropriate comments or behavior occur.

Our Pledge to You

Your safety and satisfaction are our top priorities. In the event of inappropriate or dangerous conduct, we pledge transparency and swift action. We will work with you to contact the appropriate authorities and ensure necessary steps are taken to resolve the issue.

We will fully cooperate with investigations, and our policy mandates immediate suspension of any staff member accused of misconduct pending the outcome of the investigation.

Our Commitment to You

Providing a safe, professional, and stress-free environment is our utmost priority. Here’s what you can expect during your visit:

Control Over Your Experience

• Share your preferences with your service provider regarding pressure, draping, and focus areas.

• Undress to your level of comfort, and your therapist will leave the room to ensure privacy while you prepare.

• Adjust the room temperature, lighting, or music volume as needed for your comfort.

• If desired, a companion may accompany you in the room after notifying the spa in advance (subject to local policies).

Professional Service Standards

• Our therapists will always maintain a professional relationship with you.

• They are trained to avoid inappropriate conversation or conduct and will respect your privacy.

• You will be properly draped throughout the session.

• Therapists will only work within appropriate areas to provide safe, effective treatment following strict professional guidelines.

At All Is Well Holistic Spa, your well-being is our mission. We’re here to ensure your experience is both rejuvenating and empowering, enhancing your beauty and wellness in a holistic manner.

All Is Well Holistic Spa Health & Safety Policy

At All Is Well Holistic Spa, we prioritize the health and safety of our guests and employees to ensure a tranquil, safe environment for relaxation and well-being.

Spa Cleanliness & Sanitation Protocols

1. Comprehensive Cleaning:
   • Frequently touched surfaces and tools are sanitized using hospital-grade or EPA-registered disinfectants.
   • Bathrooms and common areas are cleaned and disinfected regularly.
2. Treatment Room Standards:
   • All linens and face covers are single-use and are laundered at high temperatures with appropriate disinfectants after every client session.
   • Massage stones, tables, and other equipment are disinfected following each treatment, adhering to rigorous sanitation protocols.
   • Hand sanitizer is available in every treatment room.
3. Staff Training & Certification:
   • Our staff completes mandatory sanitation training, including practical assessments.
   • Team members practice frequent handwashing and follow strict hygiene protocols to ensure client safety.

Guest Experience

1. Touch-Free Transactions:
   • Contactless payment options are available for seamless transactions.
2. Personal Preferences:
   • Guests are encouraged to share specific health and safety preferences with staff to tailor their experience.

Spa Air Quality

• Our spa’s air quality is maintained using high-grade filtration systems where possible.

We remain committed to providing a safe and refreshing environment so you can restore and relax with peace of mind. Thank you for choosing All Is Well Holistic Spa for your wellness journey.

All Is Well Holistic Spa – Introductory Offers and Policies

1. Introductory Offers: Available only for first-time visitors and cannot be used for purchasing gift cards.
2. Consultation and Dressing Time: Each session includes time for a brief consultation and dressing.
3. Rates and Services: These may vary depending on location.
4. Enhancements: Included within the one-hour service. Offers cannot be combined.
5. Ownership: The spa is independently owned and operated.
6. Pregnancy and Medical Conditions: Certain massages or enhancements may not be suitable for pregnant customers or those with specific medical conditions. A doctor’s note may be necessary.
7. Postpartum Recommendations: Massages are not recommended until six weeks postpartum. The spa will attempt to reschedule services until this timeframe.
8. Age Restrictions:
   • Massage: Minimum age is 14, as long as state laws don’t dictate otherwise.
   • Teen Facial: Minimum age is 13.
   • For clients under 18, a parent/guardian must sign a consent form.
   • Minors aged 14-15 require a parent to stay in the treatment room during services.
   • Minors aged 16-17 require a parent to stay on the premises.
   • Female minors will only receive services from female therapists.
9. Hair Removal: Cannot be performed on male genitalia.
10. Cancellations: Cancellations must be made 24 hours in advance, or a fee of 50% of the scheduled service cost will be charged. An appointment reservation deposit is required.

Accessibility Commitment: All Is Well Holistic Spa strives to make its website accessible to everyone, regardless of technology or ability. We continually work to improve accessibility by adhering to relevant standards and guidelines.